Access to our products is restricted to existing wholesale customers.

If you are interested in setting up a business account, please contact us.

Retail customers can shop our products on our retail website:

www.modeltique-boutique.com

You can also find a list of selected stores that carry our products on our website.

Yes, you can shop with confidence. All of our products are carefully crafted and made with high-quality materials.

Since most items are handmade, slight variations and minor imperfections may occur. These are natural and part of the uniqueness of each product.

Please note that all product dimensions are approximate.

All prices are listed in US Dollars (USD) and represent wholesale pricing.

We accept the following payment methods:

- Visa

- MasterCard

- American Express

If you would like to apply for net billing terms, please contact your sales representative for a credit application.

If you entered an incorrect address, please reply to your order confirmation email as soon as possible to correct it.

You can also contact us via our website:

https://modeltique.com/pages/contact-us

Address changes can only be made within 24 hours of placing the order.

After 24 hours, no refunds will be issued for incorrect address submissions.

• Production time: 5–7 days
• Shipping time: 15–21 days (depending on location)
  
• Tracking numbers are provided 3–5 days after your order has been shipped.
• If you do not receive a tracking number within 7 business days, please contact us.
• Additional notes:
• We choose the best shipping carrier based on your order size and weight
  
• Some items may have minimum order requirements
  
• You will only be charged for items that are shipped
  
• Backordered items are charged only when dispatched
  
• Delivery is to your door and does not include unpacking or assembly

We offer a 100% money-back guarantee for defective or damaged products.

Return conditions:

• You must contact us before returning any item
  
• Returns must be made within 30 days
  
• Items must be in original condition and packaging
  
• Return shipping costs are the customer’s responsibility
  

Once approved, you will receive an RMA (Return Merchandise Authorization) form.

This form must be included with your return package.

Important:

• Returns without RMA approval will be refused
  
• A restocking fee may apply for returns approved after 7 days
  
• Refunds are issued to the original payment method

If your order arrives damaged:

• Notify us within 48 hours of delivery
  
• Provide details so we can arrange a return, replacement, refund, or credit
  

If the package appears damaged upon delivery:

• Note the damage on the delivery receipt, or
  
• Refuse the delivery
  

Claims cannot be accepted after 48 hours of receiving the goods.

Once approved, you will receive an RMA (Return Merchandise Authorization) form.

This form must be included with your return package.

Important:

• Returns without RMA approval will be refused
  
• A restocking fee may apply for returns approved after 7 days
  
• Refunds are issued to the original payment method

We respect your privacy and are committed to protecting your information.

• We do not sell or share customer data
  
• Credit card information is never stored
  
• Your data is used only to process your orders
  

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You can unsubscribe at any time using the link in our emails.